Refund policy

If you are not completely satisfied with your new VALERIE C. purchase, we will be happy to proceed with an exchange or a refund. The return, at your expense, must be made within 7 days of receipt of the package. To do this, your item must not have been worn or used, must still have its tags and must be in the same condition as when received.

Email us at info@valeriecdesign.ca and we will provide you the address for shipping back your item.

In the event of a refund, as soon as we have received your package, we will proceed with the refund. Delivery charges (if applicable) are not refundable. In the case of an exchange, we will send you the new package free of charge by post!In case of out of stock, we will refund you.

We take care of every item we ship to our customers. However, if any of our products are defective or broken upon receipt, please contact us within 7 days of receiving the package.