FAQs
FAQs
How does my customer account work?
Log in to your customer account with your email address. You no longer need a password to log in. A six-digit code will be sent to you by email. It's simpler and safer.
By logging into your customer account, you will have access to your previous orders, delivery details and our returns policy. Click here to log in.
What are the shipping times?
The shipping time may be slower for some items. As a company that advocates slow fashion and small quantities, some clothes are made to order only. If this is the case, we will contact you by email to advise you of the expected delay. If you have any questions, do not hesitate to contact us: info@valeriecdesign.ca
Find our shipping policy here.
Can I return items?
If you are not completely satisfied with your new VALERIE C. purchase, we will be happy to exchange or refund it. We take care of everything! Find our returns policy here .
How does the concept of silhouettes work?
In order to decategorize bodies, each silhouette represents a size. On each product, the standard size is indicated to facilitate shopping. However, on clothing labels, you will find the name of the silhouette instead. The Silhouette Guide can be found here .